1. About Us

Oxford Intensive Driving School provides professional driving tuition in Oxford and the surrounding areas.

Lessons will be delivered by self-employed driving instructors operating under the Oxford Intensive Driving School brand. All instructors are responsible for delivering tuition in a professional and safe manner.

2. Eligibility

2.1 Learners must be at least 17 years old, hold a valid UK provisional or full driving licence, and be legally entitled to drive in the United Kingdom.
2.2 Learners must present their driving licence upon request.
2.3 Learners must meet the legal eyesight requirements for driving.
2.4 Learners must be medically fit to drive and must not attend lessons whilst under the influence of alcohol, illegal substances, or medication that may affect their ability to drive safely.
2.5 Instructors reserve the right to cancel or terminate a lesson if they reasonably consider that a learner is unfit to drive.

3. Lesson Bookings

3.1 All lessons, assessments and intensive courses are subject to availability.
3.2 Lesson dates, times, duration and collection locations will be agreed in advance.
3.3 We reserve the right to allocate, reassign or substitute instructors where reasonably necessary.
3.4 Lessons are provided on a one-to-one basis unless otherwise agreed.

4. Payments

4.1 Lessons must be paid for in advance unless otherwise agreed.
4.2 Weekly lessons must be paid no later than 48 hours before the lesson start time.
4.3 Intensive courses must be paid in full before the course commencement date.
4.4 Failure to make payment may result in lessons being cancelled or future bookings being refused.

5. Intensive Course Deposits

5.1 A deposit is required to secure an intensive course booking.
5.2 The amount of the deposit will be agreed at the time of booking and may vary depending on the course length and availability.
5.3 An intensive course booking is not secured until the required deposit has been received. The deposit reserves instructor time and lesson slots that would otherwise be available to other learners.

6. Intensive Course Cancellations

6.1 A minimum of four (4) full weeks’ notice is required to cancel or rearrange an intensive course.
6.2 Where less than four full weeks’ notice is provided, the deposit is non-refundable.
6.3 Where four full weeks’ notice or more is provided, we may, at our discretion, refund or transfer the deposit.
6.4 Cancellation with less than four full weeks’ notice may also result in the loss of some or all additional course fees where those fees cannot reasonably be recovered due to instructor time having been reserved.

7. Standard Lesson Cancellations

7.1 A minimum of 48 hours’ notice is required to cancel or rearrange a lesson.
7.2 Lessons cancelled with less than 48 hours’ notice may be charged in full.
7.3 Repeated short-notice cancellations may result in future bookings being declined.

8. Learner Punctuality

8.1 Learners must be ready at the agreed time and location.
8.2 If a learner arrives late, the lesson will normally finish at the scheduled time.
8.3 Missed lessons and no-shows will be charged in full.

9. Instructor Delays and Cancellations

9.1 If an instructor arrives late, reasonable efforts will be made to provide the full lesson time where practicable.
9.2 If a lesson is cancelled by the instructor for any reason, including illness, vehicle issues, severe weather or other unforeseen circumstances, it will be rearranged as soon as reasonably possible at no additional cost to the learner.
9.3 We shall not be liable for any indirect or consequential losses arising from lesson cancellations or delays caused by circumstances beyond our reasonable control.

10. Vehicle Breakdown

10.1 Where a lesson is interrupted or cannot proceed due to vehicle breakdown or mechanical failure, the lesson (or any remaining lesson time) will be rearranged at no additional cost to the learner.

11. Driving Tests

11.1 Use of an instructor’s vehicle for a practical driving test is subject to instructor approval.
11.2 The instructor reserves the right to refuse use of their vehicle if, in their professional opinion, the learner has not reached a safe and appropriate test standard.
11.3 Test-day bookings, vehicle use and associated lessons must be paid for in advance.
11.4 We do not guarantee that a learner will pass their driving test.
11.5 If a driving test is cancelled by the DVSA due to reasons outside the instructor’s control, including examiner illness, industrial action, adverse weather or technical issues, any scheduled lesson or test-day booking remains payable.
11.6 If a driving test cannot proceed due to a mechanical fault with the instructor’s vehicle, we will be responsible for the agreed test-day fee.
11.7 Under current DVSA regulations, only the learner may book, change, rearrange or cancel their practical driving test. Oxford Intensive Driving School cannot carry out these actions on the learner’s behalf. We are happy to provide advice and guidance where appropriate.

12. Safety and Conduct

12.1 Learners must follow all reasonable instructions provided by the instructor.
12.2 Any behaviour that compromises safety may result in the immediate termination of the lesson.
12.3 Abusive, threatening, discriminatory, aggressive or otherwise inappropriate behaviour towards instructors, staff or other learners will not be tolerated and may result in the immediate termination of the lesson and/or future lessons being refused. Refunds will be at the discretion of Oxford Intensive Driving School, subject to the learner’s statutory rights.

13. Instructor Vehicle

13.1 Tuition vehicles are maintained, insured and equipped in accordance with legal requirements.
13.2 Learners must take reasonable care of the instructor’s vehicle.
13.3 Any fines, penalties, charges or costs arising directly from a learner’s actions shall remain the learner’s responsibility where legally permissible.

14. Dashcams and Recording

14.1 Instructor vehicles may be fitted with dashcams or other recording devices for safety, security, insurance and training purposes.
14.2 Any recordings and personal data will be processed in accordance with applicable data protection legislation and our Privacy Notice.

15. Refunds

15.1 Unused prepaid lessons may be refunded only where the applicable cancellation notice requirements have been met.
15.2 No refund will be given for lessons already delivered.
15.3 No refund will be given for missed lessons, no-shows or cancellations made outside the applicable notice periods.
15.4 Approved refunds will normally be processed within 14 days.

16. Cooling-Off Rights

16.1 Where lessons or courses are purchased online, by telephone or otherwise at a distance, learners may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
16.2 If tuition begins during the statutory cancellation period at the learner’s express request, we may deduct a reasonable amount for services already provided before cancellation.

17. Photographs and Marketing

17.1 We may request your consent to use photographs, pass photographs, testimonials, reviews or short videos for marketing and promotional purposes.
17.2 Such material will only be used with the learner’s prior consent.
17.3 Consent may be withdrawn at any time. Upon receiving notice, we will stop using the material for future marketing where reasonably practicable. Withdrawal of consent will not affect material that has already been published or distributed before consent was withdrawn.

18. Data Protection

18.1 Personal information provided during the booking process or lessons will be processed in accordance with the UK GDPR and applicable data protection legislation.
18.2 Further information about how personal information is collected, used and retained is set out in our Privacy Notice.

19. Force Majeure

19.1 We shall not be liable for any delay, cancellation, interruption or failure to provide services where this is caused by circumstances beyond our reasonable control. Such circumstances include, but are not limited to, severe weather, road closures, accidents, vehicle breakdowns, fuel shortages, illness, government restrictions, industrial action, DVSA disruption, power or internet outages, or any other unforeseen event beyond our reasonable control.

20. Complaints

20.1 If you have any concerns about our services, you should first raise them directly with your instructor, who will aim to resolve the matter promptly.
20.2 If the matter cannot be resolved, you may submit your complaint in writing to Oxford Intensive Driving School at [email protected] . We will acknowledge your complaint and aim to respond within a reasonable time.

21. Governing Law

21.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
21.2 Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Acceptance of Terms

22.1 By booking any lesson, assessment, intensive course or other service with Oxford Intensive Driving School, whether online, by telephone, by email, by WhatsApp or by any other method, the learner and, where applicable, the person making the booking on the learner’s behalf confirm that they have read, understood and agreed to these Terms and Conditions.